Data and privacy
Delete your Clox account
You can delete your Clox account and personal data at any time. How you do it depends on whether you own the account or were invited to it by your employer.
If you own the account
If you signed up for Clox and created your company, you are its owner. Open the web app at app.getclox.com and go to Settings, then Danger zone. There you can delete the whole company. That deletes all of its data and every person's login right away, and cancels the subscription.
To delete only your own login and keep the company running, first make another manager the owner in Settings, then delete your account from the Danger zone.
If your employer invited you
If a manager added you to their company, open the Clox mobile app, tap your name to open the account menu, and choose Delete my account. That deletes your login and personal details right away. A manager can also remove you from the company, which ends your access, but your login and details stay until your account is deleted.
Your past time entries stay with your employer for payroll, with their times, notes, locations and any clock-in photos, and are no longer linked to your name or email address. Employers are generally required by law to keep time and pay records for a set period, so your employer, who controls those records, decides how long to keep them. They are deleted when your employer deletes them or deletes its company in Clox.
Request deletion by email
If you cannot sign in, email support@getclox.com from the email address on your account, with the subject “Delete my account.” We check that the request comes from you, delete the account, and reply to tell you it is done.
What is deleted
Deleting your account removes your name, email address, login credentials, and personal profile details from Clox right away. Time records that your employer keeps for payroll stay with your employer and are no longer linked to your identity. Your company's audit log keeps its record of changes, which can include the name you had at the time. Copies in our encrypted backups are overwritten in the normal backup cycle.
Questions about your data? See our Privacy Policy or email support@getclox.com.